Global Service Delivery Model (GSDM)

Our Global Service Delivery Model (GSDM) is one of the working models within the corporate business architecture of the Global Workspace Alliance. The GSDM is an integrated Service Management process delivery model, with the objective of enabling delivery of high quality, standardized, repeatable and consistent services for our customers. The GSDM also provides governance and structure to all GWA Operational activities.

The GSDM draws upon recognized industry Best Practices such as ITIL® but also underpins all partners ISO and quality registrations, such as ISO/IEC 20000 and ISO/IEC 27001. The GSDM provides the model that surrounds the GWA Service Portfolio and Service Catalogue and the Global Standards which enable working with our partners. In summary, GSDM delivers:

  • Consistency and innovation to the end to end delivery processes within GWA members
  • Process alignment between business lines, operating companies, suppliers and service partners
  • Alignment of organisztion, processes & supporting systems
  • Supports and is supported by the latest industry and compliancy standards (ISO/IEC 20000, ITIL®)
  • GSDM covers end to end services including local support, field support, asset and life cycle management
  • GSDM enables the GWA Global Services strategy, business & customer value

* ITIL® is a registered trade mark of AXELOS Limited.