What we do

User-focused, Global Workspace Solutions

We believe our customers’ employees are the engine that keeps their organizations running.

Featuring proactive support and tailored, user-focused solutions, our portfolio aims to provide those end-users with the right tools and services to enable their productivity and satisfaction, regardless of their location or type of device.


End User Solutions

GWA’s End User Solutions meet the demands of today’s end users through cost-effective, integrated solutions. These offerings aim to transform the end-user experience, increase productivity, and equip your people to collaborate and innovate to contribute to overall business growth.

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Pro-active Analytics

Consumerization and the generational shift is driving higher user experience expectations. CIOs are switching investments from backwards-looking reporting to forward-looking predictive analytics. GWA’s Pro-active Analytics will turn the traditional support model on its head.

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Portal Solutions

GWA’s Portal Solutions can be tailored to your personal needs. Through a ‘Persona-based’ portal that can be accessed via any device, it provides mobility, flexibility and proactivity to your organization, with both global and local service delivery capabilities.

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Solution Café

GWA’s Walk-Up Services allow customers to supplement the traditional service desk with enhanced on-site support. Our Solution Cafés provide a consumer-like experience to traditional field support, giving employees ready access to effective technical assistance for their company-owned and personal devices, when and where they need it.

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Unified Communications & Collaboration

The Global Workspace Alliance offers an end-to-end UCC service that enables employees, partners and customers to communicate and collaborate in a secure manner, from any location or device, improving productivity and business outcomes. Real-time functionalities will empower your workforce, driving efficiencies and creativity.

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Mobility

Smartphones, tablets and wearables, both company-owned and personal, are enabling employees to access company information where and when they like. With the GWA’s Mobility Solutions, international companies can provide device and application choice for tech-savvy employees while maintaining a level of security, compliance and cost control that mitigates company risk.

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Global Services

GWA’s Global Services are the core of our alliance model. Here lies our expertise and capabilities to deliver on-site and remote services in over 100 countries, underpinned by the use of common processes and tools.    

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Global Field Services

Along with expanding service automation capabilities, the GWA continues to innovate and invest in engineer skills and tooling for end user support on site. Our Global Field Services span over 100 countries, underpinned by our global governance organization to ensure seamless quality and consistency across regions.

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Global Service Desk

Powered by proactive analytics, the GWA provides a pro-active, omni-channel and multi-lingual Global Managed Service Desk which delivers round-the-clock service, in 22 languages with a consistent single point of contact and single reporting.

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Global Program Management

Our Global Program Management service provides you with a single responsible entry point for managing all global – regional – local services in scope. This includes managing third party contracts with vendors and suppliers, management of international tax, contract and payment optimization, as well as coordination of delivery teams to quickly respond to both local and global requirements.

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Transition & Transformation

The GWA has developed the Service Transition & Transformation Framework (STF) based on market standards and their best-practices gained in many years of successful transition and transformation programs. This globally consistent approach leads to effective & efficient execution while assuring a consistent quality. The model is continuously improved by gained knowledge and experiences.

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Way of Working

GWA members combine over 30 years of International experience, with a proven Global Service Delivery Model and our Innovation Delivery Framework, we ensure our services are delivered consistently, in accordance to industry standards and the evolving technologies, all in alignment with your business objectives.

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Global Service Delivery Model

The GWA’s Global Service Delivery Model (GSDM) is one of the working models within our corporate business architecture. The GSDM is an integrated Service Management process delivery model, with the objective of enabling delivery of high quality, standardized, repeatable and consistent services for our customers.

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Innovation Delivery Framework

The GWA offers a proprietary Innovation Management System — the Innovation Delivery FrameworkTM (IDFTM) — to help identify innovation opportunities for clients to more closely align IT with their desired business outcomes.

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